After spending 45 minutes listening to “we are aware of your call, please hold, the next available operator will be with you as soon as possible” I felt very sorry for anyone trying to access the SASSA Cash Paymaster Service (CPS) for information. If you used a cell phone to try to contact them, it would be costing a fortune! By the way – CPS is a division of Grindrod Bank.
Eventually a very helpful operator WAS available and he cleared up a few points that seemed to be causing concern for some acquaintances who are in receipt of Government Grants and are now in possession of the new “chip & pin” card …
- All money will be available in the card from the first day of each month!
- You CAN leave funds in the card to carry-over to the following month – this means that if you receive say, R1000 per month and only spend R800 then you can allow the balance to build up as a savings (this will help build up a nest egg for the end of the year of some other project).
- You CAN have the funds transferred to your bank account – but you have to phone CPS and issue the instruction BEFORE YOU DRAW ANY FUNDS. This means that you cannot have performed ANY transactions on your funds in that month, otherwise you will have to wait for the NEXT month before you can issue the instruction to transfer to another bank account.
- AND HERE’S THE CLINCHER that no-one seemed to know about … from the 20th of EACH MONTH the SASSA cards are blocked and cannot be used anywhere until the 1st of the next month. The reason is, apparently, because SASSA and CPS are reconciling the grants. This means that if you have budgeted to spend R250 per week, in week 4 it’s SORRY FOR YOU because you won’t be able to use the card! Your funds will still be there – they just won’t be available!
This bit of information has not been passed on to those receiving grants – the 21st should be interesting! Don’t try to phone them on that day – I bet your “hanging on time” will be more than the 45 minutes I experienced!