Telkom Internet is aware that some ADSL customers are experiencing slow speeds and high latency on some international internet traffic. Initial investigations by Telkom’s technical personnel have revealed that the fault condition is not on Telkom’s servers and that local ADSL traffic is running at normal speeds.
Further investigation, in collaboration with Telkom’s third party vendors, has isolated the fault to International network links. Telkom Internet’s technical team is currently working closely with its international vendors in order to resolve the fault as expeditiously as possible.
Telkom Internet apologises to affected customers and assures them that the matter is receiving priority attention. The ISP thanks its customers for their patience while it continues working with its vendors towards restoring services to normality in the shortest time possible.
Telkom Internet Technical support