The notice at the foot of the menu invited me to ‘tell my friends’ if I had enjoyed my meal, but to ‘tell the management’ if I hadn’t. I wondered how many had actually made the effort to say anything to management when they had a less than pleasant experience because I saw a lady, clearly unhappy with her waiter’s service storm out the restaurant. She would probably be relating the incident to her friends in short order and the management would be blissfully unaware of the situation.
She probably didn’t read the small print at the foot of the menu.
But this got me thinking as to why people are quick to complain to their friends about some place they’re unhappy with but say nothing directly to the owners or managers. They’re also quick to “review” establishments on TripAdvisor but cut out of the loop the people who could…
View original post 487 more words
theoverberg 